FAQ

Yes, We generally take 30% of the total cost as security deposit. This will be refunded to as soon as we receive our gear back.

All the products undergo a two-stage cleaning process wherein it is first cleaned of any residual dirt. Second stage of cleaning involves disinfecting the products to eliminate any germs if left over from the cleaning process.

Yes, you will need to pay security deposit along with the rental cost of items. Security deposit will be returned to you as per return policy.

If Security Deposit is already paid:
95% of the Amount will be refunded if informed 14 days before ‘Requested Delivery Date'(excluding this date).
90% of the Amount will be refunded if informed within 14 days of ‘Requested Delivery Date’.

Note: If you intend to cancel the order but the items are already delivered at your location, kindly refrain from opening the packing box and resent it back at the earliest to get the 90% refund plus the return courier charges as applicable while using INDIA POST SPEED POST service.

The items will be delivered up to one day in advance before the “Requested Delivery Date”. Items will be delivered to your doorstep. There are no shipping charges.

No, you need not clean the items before returning them back.

All un-intentional damages arising out of usage of the product as intended by design are acceptable for BlueThroat Adventures. We realise that there will be wear and tear of items when they are used as intended. We will NOT deduct any charges due to any damages including wear and tear arising out of the intended use of the products.
However, we will deduct charges from the security deposit for any intentional damages affected on the products due to careless usage or wrong usage of the product. We have an experienced group of Professional who will determine if the damages are acceptable as per the company policy. The charges deducted will be directly related to cost of repair/cost of replacing the product at market price and could vary from very minimum to the full security deposit.

Intentional damages not covered under the Acceptable Damage policy include the below listed scenarios. Kindly note that the list is not final and we will check the damages on a case to case basis.
a) Products burned completely or partially by Fire or application of High Heat or High Pressure.
b) Products charred completely or partially by Fire or application of High Heat or High Pressure.
c) Usage of items in ways that are not intended to be used as per product design.

Items lost during trip should be duly informed to BlueThroat Adventures. This will entail the full security deposit being retained with BlueThroat Adventures. This security deposit will be used to procure the item back to our Inventory.

After usage, you are expected to courier back the items using the same packing or different packing (if need arises) via INDIA POST SPEED POST SERVICE. At this point of time, you will be initially paying the speed post courier charges. Once the items are received, we will refund the amount (equal to the amount spent by us to get the items to your location) along with the security deposit after deducting the usage charges.
Kindly note that even if you use a different courier to send back the items, we would still refund only the amount that would be incurred if INDIA POST SPEED POST SERVICE was used to send the items back to us.

NO. The number of days taken by courier service to deliver the items to your location and back is not considered.

The number of days are calculated using the below rule.
Number of days = (Requested Booking date – Return Courier Dispatch date) (Both days inclusive)